The recent sequence of massive vehicle recalls by General Motors, started by the decade-old ignition switch flaw that was buried for more than a decade within the thick GM bureaucracy even though it is linked to a reported 13 death, highlights a key challenge for leaders. Specifically, how do you create a culture that causes bad news to quickly get reported and acted upon.
Bob's Gutsy Leadership Blog
Archive for April, 2014
Back in 2002, Frank Nuovo was a talented technologist working in the R&D organization of Nokia. At the time, Nokia was the global leader of the cellphone industry. Nokia was also starting to sell smartphones, but they were very crude by today’s standards.
Leaders need to realize that while it is easier to simply hold on to old assumptions, eventually that course of action can prove disastrous.
The problem with “groupidity” is that few people will have the nerve/courage to speak their mind in the face of group pressure. People who present concerning information or are critical are often characterized as having bad social skills or being loaners.